Frequently Asked Questions
How do I order my custom bag?
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Place your order: Purchase your Beautiful Brown Girl Signature Custom Bag through our website checkout.
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Submit your photo and shipping address: After purchasing, email ONE clear headshot of a woman and your preferred shipping address to bags@beautifulbrowngirl.com. Please use the same name and email associated with your order.
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We create: Your photograph inspires an original, hand-painted Beautiful Brown Girl design.
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Receive your bag: Allow 6–8 weeks for processing and delivery.
What do I submit?
One clear headshot of a woman. Your artwork will be an original artistic interpretation of your photograph—not an exact photographic reproduction.
What can I expect?
Beautiful Brown Girl creates original, hand-painted artwork (tastefully embellished) inspired by your submitted photograph. All artwork is created at Beautiful Brown Girl’s artistic discretion.
We do not accept requests involving men, couples, children, animals, specific themes or scenes, additional design elements, copyrighted characters, logos, celebrity likenesses, political imagery, protected organizational marks, or reproductions of another artist’s work. Revisions are not offered.
Is the artwork on both sides of the tote?
No. Artwork appears on one side of the tote only. The reverse side remains unpainted.
How can I get FREE SHIPPING with my CUSTOM BAG?
Enjoy free shipping on your Beautiful Brown Girl Signature Custom Bag or Signature Bridal Bag when you order directly through our special promotion.
To claim the offer, email bags@beautifulbrowngirl.com with FREE SHIPPING in the subject line. We'll reply with instructions for completing your payment through Cash App.
Once your payment is confirmed, we'll collect your shipping information and reference photo to begin your custom order.
Please allow 6–8 weeks for your original, hand-painted bag to be completed and delivered.
Free shipping applies to qualifying direct-payment orders through this promotion. Standard shipping charges apply to orders placed via our website.
Can I get a refund?
No. All custom orders are final and non-refundable.
How long does it take?
📪 Please allow 6–8 weeks for processing and delivery. You will receive a tracking number once your order ships.
🎄 Order early for the best chance of receiving your bag in time for Christmas.